monitored security systems

For increased security you may wish to have your security system monitored. A monitored alarm is one that is linked via the telephone line, IP network, or cellular network, or a combination to an Alarm Receiving Centre (ARC).

An ARC is a permanently manned high security call centre whose staff are dedicated to monitoring security systems and notifying the appropriate Authority – i.e. keyholders, the police, a guarding company, or the Fire & Rescue Service in the case of a fire – if there is an activation. An ARC is bound by strict legislation which ensures the highest standards of operation.

Monitoring Types Explained

There are many different types of monitoring available depending on the level of signalling security you require. Some of the most popular types of signalling are detailed below, click on each heading below to expand the section.

CLOUD BASED APP
digital communicator
CSL DigiAir
CSL DualCom
BT Redcare

Cloud Based App

The MRP Alarms App allows you to stay connected to your alarm system when you’re on the move.

Remotely set and unset your alarm system, check the status of the system and receive intelligent push notifications for every type of activity.

The App can also be configured for CSL Connected. This utilises the control panel’s communication hardware so that the system has connectivity directly to the Alarm Receiving Centre via CSL’s Gemini Global Platform, offering professionally monitored alarm signalling. This method of communication may be GSM, LAN or Wi-Fi.

Digital Communicator

The digital communicator utilises your existing telephone line or a separate telephone line to send signals to the ARC. The communicator can send different types of signal depending on the situation, such as a hold up alarm in the event of a hold up device being activated. The ARC will then take the appropriate action for the signal received.

The digital communicator provides local identification of a failure with the telephone line on the control and indicating equipment at the premises, but it does not provide indication of this at the ARC.

CSL DigiAir

CSL DigiAir utilises all mobile networks via its WorldSIM instead of a telephone line to signal an alarm from the protected premises to the Alarm Receiving Centre (ARC). It is designed for low to medium risk premises and is an ideal upgrade for wired digital communicators as it eliminates call costs and phone charges. DigiAir is small enough to fit into any existing or legacy control and indicating equipment.

CSL DualCom

DualCom combines both radio, telephone or IP technologies that continually monitor each other – providing double protection against intruders. Any loss of service, through telephone line faults or cuts for example, is rapidly reported to the ARC using GSM. Unlike single path signalling devices DualCom continues to monitor the premises while the fault is resolved. However, if a subsequent detector is triggered immediately after a line fault, it is likely that an intruder has entered the premises so the police can be notified immediately.

DualCom not only provides protection from intruders, it also helps to ensure the safety of your staff. A single monitored line could leave employees vulnerable to personal attack should the telephone line be deliberately or accidentally cut. But with DualCom a hold up alarm is confirmed to the ARC using the GPRS or GSM radio paths, even if the telephone line is down. CSL DualCom have pioneered a single hardware platform which fits every grade of security risk, right the way from Grade 2, 3 and 4 Security installations to the highest specification of fire signalling grades.

BT Redcare

BT Redcare offer a number of next generation alarm signalling products. The simplest is Essential, using a single path 4G or 2G UK roaming SIM card to send signals to the ARC.

Advanced and Advanced Extra offer dual path signalling. The primary path uses IP technology to send alarm signals over the customer’s network or broadband hub. The secondary path uses 4G or 2G mobile connectivity – with dual SIMs for extra resilience. One runs on the EE network, while the other will connect to any of the main UK mobile networks.

Ultimate is a high-end alarm monitoring system, for every level of risk. This has two alarm signalling paths. The primary path uses a built-in broadband hub that connects to a private Redcare broadband service. It gives customers the highest level of security possible.